Policies

To reschedule or cancel your reservation, please call us directly at 763-388-4005.

Cancellation Policy:
At Gloss Beauty Bar we require a minimum 24-hour notice to cancel or change any appointment. Cancellations must be made during our regular business hours via phone or email. Cancellations made with less than a 24-hour notice are charged 50% of the booked appointment value. Cancellations without proper notice prohibit other clients on our waitlist from being able to fill that slot. To ensure our cancellation policy is upheld we require a credit card to hold any appointment while booking, however you will not be charged until your appointment is complete. We thank you in advance for respecting our policy.

Late Appointment Policy:
Guests that arrive 15 minutes after the scheduled start time may have an altered appointment experience. We will do everything we can to accommodate your booked appointment, however in the event that we are unable to do so, we maybe forced to reschedule your appointment. Cancellation fees may apply.

Return Policy

Products are eligible for a return up to 14 days from purchase. All returns must have proof of purchase, either a receipt or record of purchase under a client profile. Products must be unused in order to be returned for a full refund. Used products that are more than 3/4 full may be returned for store credit within 14 days of purchase. Tools, brushes, and accessories are not eligible for return.

Refunds will be issued to the original payment method used to make the purchase.

Guarantee Policy

Your satisfaction is our top priority! While we do not offer refunds on any services rendered, we ask that you contact the salon within 72 hours of your visit should your services not meet your expectations or we fall short in anyway. We will happily provide a complimentary adjustment and address any concerns.

Personal Items Policy

Your personal items are important to us. We are not responsible for any lost or damaged items or clothing within our establishment. Please consider your belongings you bring or are wearing for visits to the salon.